Do you have a question about an existing order? Please use your order receipt to track your order, there is a link provided which will show you which items have been shipped or are still in process.
In the meantime, here are some frequently requested topics which may help you!
Orders and Checkout
Q: I need something not listed in the shop, how can you help?
A: Send us a message using Contact Us or an email. We will see if it’s an item we can get for you!
Q: How can I pay for my order?
For regular shop orders, we accept credit cards (Visa, MasterCard, American Express and Discover) and PayPal. We do not accept personal checks or money orders.
Q: Do you accept returns?
We want you to be happy with your purchase! We will accept the return of any unused/unopened items within 30 days or purchase. Patterns cannot be returned to protect the copyright of the Designer. Please contact us if you need to make a return. Refunds will be issued for the purchase price of the returned items, less the prepaid return label. Shipping costs will not be refunded. Any order mistakes made by us will be fully replaced or refunded at no charge to you.
Q: How can I cancel my order?
Since we allow for back orders on certain items, we will not accept order cancellations. Occasionally an item becomes unavailable or the wait time will be too long (6 months is too long to wait for a hand dyed fabric) and we will contact you to offer an alternative and adjust your order accordingly.
Q: Do you offer any discounts?
We occasionally offer sales and discount codes via social media and our email newsletter.
Q: I have already placed my order and I forgot to add a coupon code, can this be refunded back to me?
We are unable to retroactively apply discounts to orders. Please ensure your coupon code discount is applied before checking out - if you enter a valid discount code the discounted amount will always appear on your order summary before checking out. If a discount code is not working, please contact us before placing your order so we can help you out!
Q: I placed two separate orders and paid for shipping on both - can these be combined?
Due to our shipping workflow, we are unable to combine separate orders to ship together after the orders are placed or refund any shipping costs.
Q: Is my online payment secure?
The orders placed at JTStitchingCorner.com are processed via Shopify and PayPal. All transactions are secure and encrypted, exceeding online security standards.
Q: How soon will you ship my order?
Generally we will ship your order within 5-7 business days unless otherwise noted. Business days are Monday-Friday although we occasionally will ship orders on Saturday to keep up with demands. Preorder items will ship within 2 business days of arrival. If you’ve ordered an item which is backordered, this will also ship within 1-3 business of the items arrival. If you require items by a certain date, we recommend contacting us before placing your order to see if we can accommodate your deadline. Holidays, backorders, sales and a high volume of orders may affect the time it takes to ship your order, and we do not guarantee processing times.
Q: Do you ship internationally?
We do offer worldwide shipping via USPS First Class International Mail. Customers are responsible for any customs fees, VAT or taxes which may apply. Your package will arrive with applicable customs forms with the value of your items marked as "Merchandise" as reflected on your store receipt. There is one product which we are forbidden from selling internationally and you’ll be contacted about cancelling that item should the need arise.
Q: If I purchase more than one item in a single order, will combined shipping automatically calculate?
You bet! When you add multiple items to your cart, shipping charges will be automatically combined. And if we accidentally charge you more than $2 than the actual shipping charges, the shipping overage will be refunded to you in the form of a gift card.
Sales and Discounts
Q: The coupon code I am trying to use isn't working, help!
Please double-check that the coupon code is still within the valid date range and is being applied to the correct items in your cart. If you're still experiencing issues, please email us at Jessica@JTStitchingCorner.com and we will get it taken care of!
Q: I missed a sale...is there any way I can still receive the discount?
Our sale prices and promotions are only valid for the original dates offered.
Q: Why are some items missing their photos?
A: We are currently working at updating our website and taking a full inventory so our logo has been used as a place holder while we gather new photos and update the quantities of items. It's a way to remind us which items need our attention the most. You are welcome to order those items and if they're in stock, they'll ship along with the other items in your order.
Q: Why are some items available to order and not in stock?
A: We understand at times that waiting for a fabric or thread color might seem to take a long time, and we totally get it! We are sometimes asked why fabrics and threads must be pre-ordered and dyed upon receipt of the order. While in a perfect world we would absolutely love to have all of our every thing available for immediate dispatch, it is somewhat difficult. Therefore, in order to react to changing demands, trends, and avoid limiting customers' choices, we have to backorder. For items which could have a longer wait time, it is noted in the item description and we will also contact you to keep you appraised of any delays. We appreciate your understanding and we hope this gives you the greatest flexibility in ordering the perfect items for your project.
Q: Why are there some Omanik Frames and Accessories available to order and not in stock?
Due to the very high demand for these amazing frames, they sell very promptly. We receive a shipment every 30-60 days (this accounts for shipping delays) and adjust our monthly order based on the size frame you’d like to purchase. For example, you’d like to buy a 110cm frame. We may only have 5 on hand at a time, which have all been sold. Now your order is backordered. Our next shipment will include more 110cm frames to fill your order since ordered are shipped in the order they are received. COVID has created an additional delay with production so wait times can vary, we have to respect how other areas may have different restrictions and policies compared to ours in the US.
Q: Why are there so many half-yard pieces of fabric and so few fat quarters?
The fabric is cut and stored in half yard pieces. It was just a way to make keeping track of inventory a little faster. Anytime you order a fat quarter, even if it shows as out of stock, we simply cut the half-yard pieces and fulfil your order. Fabric cannot be "un-cut" and this method just works for us.
Q: The fabric I received is a little bit smaller than the measurements stated on your website?
The fabric measurements we provide refer to the pre-dyed size of the fabric. Shrinkage is normal during the dyeing process and some fabrics may shrink a bit more than others. If you are unsure if a piece of fabric will be big enough for a project, we recommend purchasing the next largest size to be safe.